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Minimal Business Impact:

Product features are unavailable but a workaround exists and the majority of software functions are still useable. Minor function/feature failure that the customer can easily circumvent or avoid. Customer's work has minor loss of operational functionality.

Severity Level 2 problems could have the following characteristics:

Error message with workaround
Minimal performance degradation
Incorrect product behavior with minor impact
Questions on product functionality or configuration during implementation

NOTE: Recording and attaching the issue, will fast track the assessment of your support ticket. 

We suggest to use this recorder: https://www.loom.com/signup