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Minimal Business Impact:
Product features are unavailable but a workaround exists and the majority of software functions are still useable. Minor function/feature failure that the customer can easily circumvent or avoid. Customer's work has minor loss of operational functionality.
Severity Level 2 problems could have the following characteristics:
Error message with workaround
Minimal performance degradation
Incorrect product behavior with minor impact
Questions on product functionality or configuration during implementation
Product features are unavailable but a workaround exists and the majority of software functions are still useable. Minor function/feature failure that the customer can easily circumvent or avoid. Customer's work has minor loss of operational functionality.
Severity Level 2 problems could have the following characteristics:
Error message with workaround
Minimal performance degradation
Incorrect product behavior with minor impact
Questions on product functionality or configuration during implementation
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